Restocker, or 'the Restocker App' is an 'App' built inside of the Salesforce platform for the purposes of managing and performing restocking and service tasks.

The app was created in response to the needs of multiple St John State and Territory entities in order to provide an updated, comprehensive and unified way to improve upon the experience of our restockists.

The Restocker App is designed to be used for multiple restocking and service related tasks, primarily:

• managing and performing restocking jobs at client sites
• managing and performing AED service jobs at client sites
• managing client asset details
• providing a way to report on clients, services and assets.

The Restocker App was designed to be expandable so that as the number of services St John delivers expands,
we can ensure that our restockists and service agents have the tools they need to be supported in the field.

Restocking and Servicing are complex types of work that can often involve multiple people performing work at different times and in different ways.
To help separate the different kinds of work we like to think about Restocker as having two different 'contexts'.

The first 'context' is managing.
Managing involves performing actions like creating or updating customer Account, Location or Asset records as well as scheduling Services, working on Cases and Reporting on previous and upcoming jobs.

The second 'context' is restocking.
While we say restocking, we really mean 'doing the actual restock or service'. This is the context where you, the restockist, is out on the road filling kits and making out clients happy.

The Restocker App brings these two contexts together into one place inside of Salesforce, where customer details, assets and services can be managed and Restockists can use that data to deliver the best possible service.