Customer Notifications

How do Notifications Work?

The Restocker App has two kinds of notifications: Instant and Scheduled.

Instant Notifications

An Instant notification is sent automatically when a record transitions from one status to another.
This change could be when a record is created (going from nothing to existing), or where a value changes to something else.

For example: A Service goes from having a status of 'pending' to the status of 'scheduled', this might be used to notify the customer of their scheduled service.

Scheduled Notifications

Scheduled notifications are sent at around 3am (AEST) to records that meet a specific condition.
These conditions will usually contain some kind of time/date information and look for a specific value.

For example: A Service has the status of 'scheduled' and is due to start 3 days from today.

What can a Notification Contain?

At this point in time all notifications will have an email component.
The content of this email will depend upon the specific notification and may have dynamic elements referencing specific details about the record or customer.

Notifications can also have a PDF document attachment which will be delivered alongside the email.

What Notifications Exist?

The notification system in the Restocker App has been designed to be 'State Configurable'.
This means that each State or Territory can choose which notifications apply for their region.
To do this they must submit a ticket to [email protected] and the admin team at National can enable or disable the notification.

At launch the Restocker App has (had) 5 notification templates for states to choose from:

Service Confirmation (No Link): This notification is an email alerting the customer that they have a newly scheduled service.
Service Confirmation (With Link): This notification is an email alerting the customer that they have a newly scheduled service.
Unlike the 'No Link' version, this notification also contains a link to a form where the customer can decline a service time and recommend a new preferred time.
Service Reminder 3 Day (No Link): This is a scheduled notification that is sent to the customer 3 days before their service.
Service Reminder 3 Day (With Link): This is a scheduled notification that is sent to the customer 3 days before their service.
Unlike the 'No Form' version, this notification also contains a link to a form where the customer can decline a service time and recommend a new preferred time.
AED Service Due Reminder: This is a scheduled notification that is sent to the customer when one of their AED assets are due for servicing in 30 days.