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Security Update Message
Topics
General Information
5
Log in to St John Website
Log out
Security Update Message
Why Changes to Pages or Products are not Displayed Immediately on Website
Cron Jobs
Creating Content
12
Content Types
Search for Content Page
Create New Content
Create a Basic Page
Create an Article
Create a Position (Job Vacancy)
Create a Service
Create a Testimonial
Delete a Page
Unpublish a Page
Revert to a Previous Revision of a Page
Clone a Page
Working with Blocks
21
Block Overview
Edit Slideshow Block
Add Content Block
Add Statement Block
Add Stories & News
Add Button Block
Add Community Block
Add News Landing
Add Get Involved Block
Add Image Block
Add Supporters Block
Add Services Block
Add Annual Reports Block
Add Course Listing Block
Add Title Block
Add Text Block
Add Course Wizard Block
Add Carousel Block
Add AED Locations Block
Reorder Blocks
Delete Blocks and Sections
Links
3
Add Link
Remove Link
Upload Media
Products and Courses
10
Search for Product/Kit/Course
Edit Product
Edit Kit
Edit Course
Add Product Category
Add Store Category
De-activate Product or Course
Sync Special Price
Sync Specific Pricebook
Coupon Code/Promo Code
Donations
3
Add Donation
Edit Donation
Cancel Ongoing Donation (Subscription)
Menus
4
Add a Menu
Add a Menu Link
Edit a Menu Link
Link Page to Main Menu
Managing Users on the Website
3
Search for User
Update User Role
Cancel Website Account
Shipping Methods
1
Shipping Methods
Email Alerts
1
Setting Email Alerts for Error Messages
Troubleshooting User Queries - Customer Support
6
Why can't log in?
Why can't I complete my pre-learning?
Why doesn't the system save my pre-learning answers?
I've completed the course. Why haven't I received my certificate?
Why did I get an error message when I tried to activate my account?
Why aren't I receiving emails from St John?
Troubleshooting User Queries - IT Helpdesk
5
Issue: Customer cannot log in to their website account
Issue: Customer is double billed for a purchase
Issue: Order fails to sync in Salesforce
Manually build order in Salesforce
Correct Training Orders That Haven't Synced in Salesforce
Salesforce Configuration
8
Allow On Account Purchasing
Transfer User to Another Organisation
Remove User from Organisation
Merge Contact Records
Update Customer Website Permissions
Creating and Syncing a New Stock Product to the Website
Processing a Price Change in the Website
Credit Terms
Last Updated
May 29, 2023
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Other Resources
Accounts and Contacts
Selling and Opportunities
Courses, Attendees and Bookings
Products and Pricing
(Legacy) Services and Restocking
Reports and Dashboards
Leads and Cases
Events Management
Tasks, Chatter and Communication
Member Management
Other
Website
Restocker App - Servicing and Restocking