Cancel Ongoing Donation (Subscription)
Complete this procedure to cancel an ongoing donation.
1. Locate the subscription
In the Manage menu, select Commerce > Subscriptions
The Subscriptions page is displayed.
In the Customer field, enter the name of the customer whose donation you wish to cancel and click the Apply button. The customer’s donations will be displayed.
2. Cancel the subscription
Click the Edit button next to the donation you wish to cancel.
The Edit # [number and name of donation] page is displayed.
Tick the Provide an end date checkbox and select today’s date in the Ends field.
Click Cancel subscription.
The following message is displayed.
Click the Confirm button. You are returned to the Edit page.
3. Save
Click the Save button. The donation is canceled.